Terms & Conditions
Last Updated: September 10, 2026
Welcome to Carolina Auto Repair Shop. These Terms & Conditions ("Terms") govern your use of our website, carolinauto.com, and the automotive repair and maintenance services provided by Carolina Auto Repair Shop ("Carolina Auto," "we," "us," or "our").
By accessing our website, requesting an appointment, receiving an estimate, or using our services, you agree to these Terms & Conditions.
1. Our Services
Carolina Auto Repair Shop provides automotive repair, maintenance, diagnostic, and related services.
Our services may include, but are not limited to:
2. Estimates and Pricing
Any estimate provided by Carolina Auto Repair Shop is based on the information available at the time of inspection or evaluation.
Estimates may include anticipated parts, labor, and other necessary services. However, additional problems may be discovered during the diagnostic or repair process.
If additional repairs or services are recommended, we may contact you to discuss the findings and obtain approval before proceeding with additional work whenever reasonably possible.
Final pricing may vary based on:
3. Authorization for Repairs
By approving a repair or service, you authorize Carolina Auto Repair Shop to perform the agreed-upon work on your vehicle.
You are responsible for ensuring that you have the legal authority to authorize repairs for the vehicle.
Additional repairs or services may require additional approval.
We reserve the right to stop or delay work if authorization cannot be obtained when additional repairs are necessary.
4. Vehicle Diagnostics
Vehicle diagnostics involve evaluating symptoms and identifying potential mechanical, electrical, or other issues.
In some cases, multiple problems may contribute to a vehicle's symptoms. An initial diagnostic inspection may not identify every existing or potential issue.
Diagnostic results are based on the condition of the vehicle and information available at the time of inspection.
Additional diagnostics may be required to identify certain problems.
5. Parts and Materials
Carolina Auto Repair Shop may use:
Parts availability and pricing may change without notice.
If a customer provides their own parts, Carolina Auto Repair Shop may limit or exclude warranties on customer-supplied parts and may not be responsible for the quality, compatibility, or performance of those parts.
6. Customer-Supplied Parts
Customers may request the use of parts they provide.
However, Carolina Auto Repair Shop is not responsible for:
Warranty coverage may not apply to customer-supplied parts.
7. Additional Repairs
During the inspection, diagnostic, or repair process, additional problems may be discovered.
When reasonably possible, we will contact you before performing additional work that requires additional charges.
In certain situations, additional work may be necessary to safely complete or continue the originally authorized repair.
8. Vehicle Condition and Pre-Existing Issues
Carolina Auto Repair Shop is not responsible for pre-existing damage, mechanical problems, electrical problems, worn components, hidden defects, or other issues that existed before the vehicle was brought to us.
Older or high-mileage vehicles may have worn or weakened components that may fail during or after repairs.
Repairs performed on one component may reveal or expose problems with other existing components.
We are not responsible for unrelated mechanical or electrical failures that occur before, during, or after service.
9. Repair Warranty
Warranty coverage, if offered, may vary depending on the service performed and the parts used.
Any applicable warranty terms will be provided to the customer when applicable.
Warranty coverage may not apply to:
10. Payment
Payment is due upon completion of services unless other payment arrangements have been approved in advance.
We may accept one or more forms of payment, including:
The customer is responsible for all approved services, labor, parts, materials, taxes, and applicable fees.
11. Vehicle Pickup
Customers are responsible for picking up their vehicle within a reasonable period after being notified that service or repairs have been completed.
Vehicles left at our facility for an extended period may be subject to applicable storage fees or other actions permitted by applicable law.
12. Appointments and Cancellations
Appointments may be requested through our website, by phone, text message, or other available methods.
Appointment availability is not guaranteed until confirmed by Carolina Auto Repair Shop.
If you need to cancel or reschedule an appointment, please contact us as soon as possible.
We reserve the right to reschedule or cancel appointments due to:
We make reasonable efforts to provide accurate and up-to-date information on our website.
However, we do not guarantee that all website content, pricing, services, promotions, or other information is complete, accurate, or current at all times.
We reserve the right to update or change website content without notice.
Website content is provided for general informational purposes.
14. Limitation of Liability
To the extent permitted by applicable law, Carolina Auto Repair Shop shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.
This includes, but is not limited to:
15. Vehicle Safety
Customers are responsible for informing us about known vehicle problems, warning lights, previous repairs, modifications, accidents, or other conditions that may affect the vehicle.
If we determine that a vehicle has a serious safety issue, we may recommend that the vehicle not be driven until necessary repairs are completed.
The customer is responsible for decisions regarding whether to approve recommended repairs, subject to applicable laws and safety requirements.
16. Communications
By providing your contact information, you agree that Carolina Auto Repair Shop may contact you regarding:
17. Privacy
Your use of our website is also subject to our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
18. Third-Party Services
Our website may contain links to third-party websites, including maps, review platforms, social media platforms, payment services, or other websites.
Carolina Auto Repair Shop is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
19. Changes to These Terms
We may update or modify these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with applicable laws of the State of North Carolina, without regard to conflict of law principles.
21. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Carolina Auto Repair Shop
Website: carolinauto.com
Email: clt.autoshop@gmail.com
Phone: +1(980) 364-6928
Welcome to Carolina Auto Repair Shop. These Terms & Conditions ("Terms") govern your use of our website, carolinauto.com, and the automotive repair and maintenance services provided by Carolina Auto Repair Shop ("Carolina Auto," "we," "us," or "our").
By accessing our website, requesting an appointment, receiving an estimate, or using our services, you agree to these Terms & Conditions.
1. Our Services
Carolina Auto Repair Shop provides automotive repair, maintenance, diagnostic, and related services.
Our services may include, but are not limited to:
- Oil changes and routine maintenance
- Filter replacement
- Brake inspection and repair
- Vehicle inspections
- Diagnostics
- Engine repair
- Transmission repair
- Suspension and steering repair
- Electrical system repair
- Cooling system repair
- AC and heating services
- Other automotive repair and maintenance services
2. Estimates and Pricing
Any estimate provided by Carolina Auto Repair Shop is based on the information available at the time of inspection or evaluation.
Estimates may include anticipated parts, labor, and other necessary services. However, additional problems may be discovered during the diagnostic or repair process.
If additional repairs or services are recommended, we may contact you to discuss the findings and obtain approval before proceeding with additional work whenever reasonably possible.
Final pricing may vary based on:
- Vehicle make and model
- Vehicle condition
- Parts availability and pricing
- Additional repairs required
- Labor requirements
- Unexpected mechanical or electrical issues
3. Authorization for Repairs
By approving a repair or service, you authorize Carolina Auto Repair Shop to perform the agreed-upon work on your vehicle.
You are responsible for ensuring that you have the legal authority to authorize repairs for the vehicle.
Additional repairs or services may require additional approval.
We reserve the right to stop or delay work if authorization cannot be obtained when additional repairs are necessary.
4. Vehicle Diagnostics
Vehicle diagnostics involve evaluating symptoms and identifying potential mechanical, electrical, or other issues.
In some cases, multiple problems may contribute to a vehicle's symptoms. An initial diagnostic inspection may not identify every existing or potential issue.
Diagnostic results are based on the condition of the vehicle and information available at the time of inspection.
Additional diagnostics may be required to identify certain problems.
5. Parts and Materials
Carolina Auto Repair Shop may use:
- New parts
- OEM parts
- Aftermarket parts
- Rebuilt or remanufactured parts
Parts availability and pricing may change without notice.
If a customer provides their own parts, Carolina Auto Repair Shop may limit or exclude warranties on customer-supplied parts and may not be responsible for the quality, compatibility, or performance of those parts.
6. Customer-Supplied Parts
Customers may request the use of parts they provide.
However, Carolina Auto Repair Shop is not responsible for:
- Incorrect or incompatible parts
- Defective parts
- Poor-quality parts
- Delays caused by incorrect parts
- Additional labor required because of customer-supplied parts
Warranty coverage may not apply to customer-supplied parts.
7. Additional Repairs
During the inspection, diagnostic, or repair process, additional problems may be discovered.
When reasonably possible, we will contact you before performing additional work that requires additional charges.
In certain situations, additional work may be necessary to safely complete or continue the originally authorized repair.
8. Vehicle Condition and Pre-Existing Issues
Carolina Auto Repair Shop is not responsible for pre-existing damage, mechanical problems, electrical problems, worn components, hidden defects, or other issues that existed before the vehicle was brought to us.
Older or high-mileage vehicles may have worn or weakened components that may fail during or after repairs.
Repairs performed on one component may reveal or expose problems with other existing components.
We are not responsible for unrelated mechanical or electrical failures that occur before, during, or after service.
9. Repair Warranty
Warranty coverage, if offered, may vary depending on the service performed and the parts used.
Any applicable warranty terms will be provided to the customer when applicable.
Warranty coverage may not apply to:
- Customer-supplied parts
- Normal wear and tear
- Misuse or abuse
- Accidents or collisions
- Lack of maintenance
- Unauthorized repairs or modifications
- Damage caused by other vehicle problems
- Racing or commercial misuse
- Damage caused by external factors
10. Payment
Payment is due upon completion of services unless other payment arrangements have been approved in advance.
We may accept one or more forms of payment, including:
- Cash
- Credit or debit cards
- Electronic payments
- Other approved payment methods
The customer is responsible for all approved services, labor, parts, materials, taxes, and applicable fees.
11. Vehicle Pickup
Customers are responsible for picking up their vehicle within a reasonable period after being notified that service or repairs have been completed.
Vehicles left at our facility for an extended period may be subject to applicable storage fees or other actions permitted by applicable law.
12. Appointments and Cancellations
Appointments may be requested through our website, by phone, text message, or other available methods.
Appointment availability is not guaranteed until confirmed by Carolina Auto Repair Shop.
If you need to cancel or reschedule an appointment, please contact us as soon as possible.
We reserve the right to reschedule or cancel appointments due to:
- Parts availability
- Technician availability
- Safety concerns
- Equipment issues
- Unexpected repair conditions
- Other circumstances beyond our reasonable control
We make reasonable efforts to provide accurate and up-to-date information on our website.
However, we do not guarantee that all website content, pricing, services, promotions, or other information is complete, accurate, or current at all times.
We reserve the right to update or change website content without notice.
Website content is provided for general informational purposes.
14. Limitation of Liability
To the extent permitted by applicable law, Carolina Auto Repair Shop shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.
This includes, but is not limited to:
- Loss of use of a vehicle
- Loss of income
- Towing expenses
- Rental vehicle expenses
- Transportation expenses
- Losses caused by unrelated vehicle failures
15. Vehicle Safety
Customers are responsible for informing us about known vehicle problems, warning lights, previous repairs, modifications, accidents, or other conditions that may affect the vehicle.
If we determine that a vehicle has a serious safety issue, we may recommend that the vehicle not be driven until necessary repairs are completed.
The customer is responsible for decisions regarding whether to approve recommended repairs, subject to applicable laws and safety requirements.
16. Communications
By providing your contact information, you agree that Carolina Auto Repair Shop may contact you regarding:
- Your service request
- Estimates
- Appointments
- Vehicle repairs
- Recommended services
- Completed repairs
- Payment or billing questions
- Phone call
- Text message
17. Privacy
Your use of our website is also subject to our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
18. Third-Party Services
Our website may contain links to third-party websites, including maps, review platforms, social media platforms, payment services, or other websites.
Carolina Auto Repair Shop is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
19. Changes to These Terms
We may update or modify these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with applicable laws of the State of North Carolina, without regard to conflict of law principles.
21. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Carolina Auto Repair Shop
Website: carolinauto.com
Email: clt.autoshop@gmail.com
Phone: +1(980) 364-6928
